Live Operator TPV

 

Product Features

  • Email Notification
  • Main review screen
  • Callback
  • XML notification
  • Phone and web retrieval
  • Electronic Letter of Agency available
  • VL Portal- Archived reports and call status/agent
  • ICOMS integration
  • Data Post/Data Post GUI
  • Dual channel recording
  • Statistics reports
  • Uptimes at 99.9%
  • Extremely high completion rates
  • English/Spanish available
  • Full Transactional Digital Recording (FTDR)

VoiceLog’s Live Operator Third Party Verification (TPV) products offer highly personal, reliable and fast verification of each customer order with an objective third party, providing the optimal authentication solution for your business and its customers. Choosing this TPV option for your company enables our highly trained service specialists to confirm orders directly with your customers, in either English or Spanish. You can elect to have these operators support automated voice verifications through our “zero-out” functionality or to have them handle your entire call verification.

Human Touch

Your customers deserve an excellent experience with a human touch. Electing to use a live operator ensures high quality verifications at top tier service levels. No matter the size of your company, our Live Operator option provides you with a customizable and cost-effective solution to meet your third party verification needs.

Convenience

VoiceLog’s flexibility allows you to choose the most convenient way to receive your third party verification results. For all of our Live Operator TPVs, all responses are recorded, stored and can be retrieved via web or phone. We also report the results of your call back to you in the format that best fits your needs.

Reliability

In order to succeed, businesses need a customer verification system that is both reliable and profitable. VoiceLog’s Live Operator TPV enables companies like yours to better qualify customers and increase consumer satisfaction. VoiceLog is essential to protect your company’s interests, while providing customers with peace of mind for every order they place.

For more than a decade and nearly 100 million calls processed, VoiceLog is the trusted partner to hundreds of companies. With its robust national footprint, VoiceLog can be your verification solution throughout North America.

Advanced Technology

Our advanced technology and high level of personal service are designed to meet your customer verification needs. With uptimes at 99.9%, flexible and customizable programs and easy to use retrieval formats, VoiceLog has the right TPV solution for you. VoiceLog’s experience, capabilities and history of innovation allows us to work with you to find the right combination of services you need, at the price your company can afford.

The VoiceLog Advantage

  • Seamless integration and web enabled applications
  • Implementation in as little as 24 hours
  • Immediate call record and .WAV file access via a secured website
  • Accurate and flexible innovative reporting tools
  • State-of-the-art redundant call centers and IVR servers
  • Direct access to assigned technical team to facilitate quick changes
  • Competitive rate structure
  • Flexible and customized TPV solutions that increase call verification success

The VoiceLog team of customer relationship managers will work with you to ensure you have the right product and support to meet your sales and service objectives. VoiceLog makes it simple for you.