Automated Scripted TPV

 

Product Features

  • Email Notification
  • Main review screen
  • Callback
  • XML notification
  • Phone and web retrieval
  • Electronic Letter of Agency available
  • VL Portal- Archived reports and call status/agent
  • ICOMS integration
  • Data Post/Data Post GUI
  • Dual channel recording
  • Statistics reports
  • Uptimes at 99.9%
  • Extremely high completion rates
  • English/Spanish available
  • Full Transactional Digital Recording (FTDR)

VoiceLog's Automated Scripted Third Party Verification (TPV) solution is a quick, consistent system that can help with your sales and service needs. Operators use professionally recorded statements and questions which are played to your customer, and our system captures their confirmation of their order information. Our Speech TPV tool uses advanced speech recognition technology to pick up the "yes" or "no" answers of the customer. With customizable scripts and reports, automated scripted TPV can best match your business needs.

VoiceLog also offers Automated Scripted Third Party Verification with Quality Control, which allows you to define criteria that are important to your customer interactions, and grades all completed calls based on these criteria. This helps to ensure that all necessary information is captured, while providing another tool to ensure that your business is optimizing every interaction with its customers.

Consistent Quality

VoiceLog’s automated TPV system provides consistent, high quality verification of every order placed by your customers. With an automated TPV script, you can be assured that your entire text will be read to your customer, in the precise order you require.

Convenience

VoiceLog's flexibility allows you to choose the most convenient way to receive your verification results. For all of our Automated Scripted TPVs, all responses are recorded, stored and can be retrieved via web or phone. We also report the results of your call back to you in the format that best fits your needs.

Reliability

In order to succeed, businesses need a customer phone verification system that is both reliable and profitable. VoiceLog's Automated Script TPV enables companies like yours to better qualify customers and increase consumer satisfaction. VoiceLog is essential to protecting your company's interests, while providing customers with peace of mind for every order they place.

For more than a decade and nearly 100 million calls processed, VoiceLog is the trusted partner to hundreds of companies. With its robust national footprint, VoiceLog can be your verification solution throughout North America.

Advanced Technology

In order to succeed, businesses need a customer phone verification system that is both reliable and profitable. VoiceLog's Automated Script TPV enables companies like yours to better qualify customers and increase consumer satisfaction. VoiceLog is essential to protecting your company’s interests, while providing customers with peace of mind for every order they place.

The VoiceLog Advantage

  • Seamless integration and web enabled applications
  • Implementation in as little as 24 hours
  • Immediate call record and .WAV file access via a secured website
  • Accurate and flexible innovative reporting tools
  • State-of-the-art redundant call centers and IVR servers
  • Direct access to assigned technical team to facilitate quick changes
  • Competitive rate structure
  • Flexible and customized TPV solutions that increase call verification success

The VoiceLog team of customer relationship managers will work with you to ensure you have the right product and support to meet your sales and service objectives. VoiceLog makes it simple for you.